Shipping Information
SHIPPING INFORMATION
At Medixiva, we believe comfort and care should go hand in hand — for you and for the world around us. To reduce unnecessary transport, excess storage, and packaging waste, we ship products directly from our fulfilment partners.
It may take a little longer for your order to arrive, but this approach helps us reduce waste and keep our prices fair.
ORDER PROCESSING
All orders are processed within 1–3 business days, excluding weekends and public holidays. Processing begins once your order is confirmed.
Once your order has been shipped, you will receive an email with tracking information.
SHIPPING COSTS
Most Medixiva products ship free of charge unless otherwise stated at checkout. Any applicable shipping costs will always be clearly shown before you complete your purchase.
SHIPPING TIMES
Estimated delivery times:
Standard international items
5–10 business days
Larger or bulkier items
7–12 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or public holidays. While we do our best to deliver on time, Medixiva cannot be held responsible for delays caused by external shipping providers.
FULFILMENT LOCATION
Orders are shipped directly from our fulfilment partners and logistics centres to ensure efficient delivery with reduced environmental impact.
ADDRESS ACCURACY
Please ensure that your shipping address is entered correctly at checkout. Medixiva cannot be held responsible for delivery issues caused by incorrect or incomplete address information.
If an order is returned due to an address error, we will refund the product cost only. Shipping fees (if applicable) are non-refundable. A new order may be placed with the correct address.
ORDER UPDATES
Once your order has shipped, you will receive an email confirmation with tracking details. If you do not receive this email within a few days, please check your spam or junk folder.
If you still need assistance, contact us at info@medixiva.com.
NEED HELP?
If you have any questions about shipping or your order, our support team is happy to help.
Email: info@medixiva.com
Support: 24/7
Business Hours: 08:00 – 20:00 (Monday to Friday)