Return Policy
RETURN POLICY
At Medixiva, your comfort comes first. We understand that wellbeing products can take time to feel right. That’s why we offer a 90-Day Comfort Guarantee, so you can try your purchase with confidence.
90-DAY COMFORT GUARANTEE
If you decide the product isn’t right for you, you may request a return within 90 days of receiving your order.
To be eligible for a return:
The item must be in good condition and include the original packaging.
The return request must be submitted within 90 days.
Return shipping costs are the customer’s responsibility for change-of-mind returns.
To ensure your return is processed smoothly, please contact us before sending anything back. Our support team will guide you through the next steps.
DAMAGED, FAULTY OR INCORRECT ITEMS
If your item arrives damaged, faulty, or different from what you ordered, please contact us within 14 days of delivery at info@medixiva.com.
Please include the following information in your message:
Your order number.
Clear photos or a short video showing the issue.
A brief description of the problem.
Once verified, we will offer a replacement, repair, or full refund, depending on the situation. In these cases, we will cover reasonable return-shipping costs or provide a prepaid return label.
EXCHANGES
If you would like a different item, we recommend placing a new order once your return has been approved. This helps ensure faster processing and product availability.
RETURN PROCESS
Step 1
Email us at info@medixiva.com with your order number and reason for return.
Step 2
Our team will confirm eligibility and provide return instructions.
Step 3
Pack the item securely, including all original packaging.
Step 4
Send the parcel using a trackable shipping service.
Step 5
Once received and inspected, we will notify you by email.
REFUNDS
Approved refunds are issued to the original payment method.
Please allow up to 10 business days for your bank or payment provider to complete the transaction.
If more than 15 business days have passed since your refund approval, please contact us at info@medixiva.com.
CONSUMER RIGHTS
Nothing in this policy limits your rights under applicable consumer-protection laws. Customers are entitled to remedies if goods are faulty, not as described, or do not meet acceptable quality standards.
CONTACT US
If you have any questions about returns, shipping, or your order, our support team is happy to help.
Email: info@medixiva.com
Support: 24/7
Business Hours: 08:00 – 20:00 (Monday to Friday)