Frequently Asked Questions.
Answers about OliveBrick, our 10-Day Quality Cycle, delivery, tracking, returns, and support.
1. What is OliveBrick?
OliveBrick is an Amsterdam-based pet design studio for calmer routines, better-looking pet spaces, and products that feel worthy of the home.
Every product is designed or selected through our Canal-Side Studio Standard: it must solve a real daily pet-care problem, feel safe in use, and bring more harmony into the room.
2. How long does delivery take?
Orders are processed within 1–3 business days. Estimated delivery is 5–10 business days for standard items and 7–12 business days for larger or bulkier items.
Delivery times are estimates and may vary due to customs, local carriers, public holidays, or external factors.
3. Why can delivery take a little longer?
Your order is part of our 10-Day Quality Cycle: conscious delivery, not fast-fashion pet gear.
We use a direct, batch-conscious fulfilment model that reduces unnecessary storage, excess handling, and avoidable transport steps. This model is designed to reduce our carbon footprint by up to 40%.
4. Is shipping free?
Most OliveBrick products ship free of charge unless otherwise stated at checkout. Any applicable shipping costs will always be shown clearly before you complete your purchase.
5. Where can I track my order?
Once your order ships, you will receive tracking details by email. You can also track your order via our Track & Trace page.
6. My tracking is not updating yet. Is that normal?
Yes. Tracking links may take 24–72 hours to update after shipment. This often happens until the carrier scans the parcel for the first time.
7. What is the 30-Day Harmony Guarantee?
Your home is the real test. If your OliveBrick product does not noticeably improve the flow of your home, your routine, or the calm of your pet, contact us within 30 days of delivery.
We will help you with the next step.
8. Can I return my order?
Yes. You may request a return within 30 days of delivery. Items must be clean, undamaged, and in good returnable condition.
Returns must be approved before anything is sent back.
9. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is damaged, faulty, or incorrect.
10. What if I receive a damaged or incorrect item?
Please contact us within 14 days of delivery at info@olivebrick.com with your order number, clear photos or a short video, and a description of the issue.
11. When will I receive my refund?
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method.
Please allow up to 10 business days for your bank or payment provider to process it.
12. How can I contact you?
You can reach us at info@olivebrick.com. Our Amsterdam-based support team aims to respond within 24 hours.